Unlock the Superpower of Defined Systems | Coach Emily
Small business owners know that every day is packed with tasks, meetings, and big goals. To keep things running smoothly and to grow your business, setting up clear systems is like discovering a superpower! These systems help you organize your work better, get your team working together more efficiently, and improve your profits. Let’s learn how to build these amazing systems and hear about a company that has done it successfully.
Amazon’s Secret to Success
Everyone knows Amazon, one of the biggest online stores in the world, famous for being super-efficient and keeping customers happy. They use a special plan called DMAIC, which stands for Define, Measure, Analyze, Improve, Control. This plan helps them find problems, figure out what’s wrong, make things better, and keep up the good results. As a small business owner, you can use a similar plan to help your own business!
Simple Steps to System Success
- First, Get Everyone Involved
Your team is your biggest strength. Ask for their ideas, listen to what they’ve been through, and encourage them to talk openly. When everyone helps make decisions, they’ll be more excited to see the new changes work. - Identify What Needs Fixing
Find the parts of your business, such as getting new customers or sending out bills, that are giving you a hard time.-
- You May Need to Map Out Your As-Is State: How do things operate today? What works well, and what doesn’t? Start to document workflows, communication channels, and decision-making paths. Understanding your existing system is crucial for designing improvements.
- Perform a Gap Analysis: What needs improvement? What should be priority? Dig deep to uncover root causes. For example, if customer inquiries take too long to resolve, explore whether it’s due to outdated software, lack of training, or inefficient communication.
- Set Clear Goals
Make goals that are SMART and specific. For example, try to answer customer questions 20% faster this quarter.
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- Fix It!
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- Make Changes, Test, Correct, and Test Again: Implement changes gradually, correcting issues and fine-tuning continuously.
- Implement Your System and Create SOPs: Create Standard Operating Procedures for consistency and efficiency, ensuring repeatability and good habits, reduced errors, and improved accountability for your team.
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- Rinse and Repeat.
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- Monitor systems over the long haul for continuous improvement. Systems often breakdown and needs will change. Play the long game and your well-defined systems will reward you well over time in terms of improved customer satisfaction, higher employee morale, and better profit margins.
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Inspiring Action
Are you ready to turn your business into a well-oiled machine? Team up with Coach Emily and start transforming your daily grind into your business superpower. Contact Coach Emily today to get moving!
By following these steps, you can make your business run better than ever. Get ready to see your team and profits soar!
